Account security: Enter Employee ID, password, MFA codes, banking changes and other sensitive account information only inside the official LiteBlue USPS.gov portal.
If the password is the problem
Use the official password recovery process linked from USPS.
If the MFA device is the problem
Use Self-Service MFA Reset from the LiteBlue login page. USPS says a manager approval step is part of this process.
If you still have one MFA method
Sign in and add a backup method through Self-Service Profile before replacing or wiping a device.
If self-service recovery is unavailable
USPS directs employees to the IT Service Desk at 800-877-7435 for LiteBlue technical assistance.
Frequently asked questions
Can my manager ask for my password to help unlock the account?
No. USPS says employees should not share login information with others, including managers or coworkers.
Can this site unlock my account?
No. Account recovery must stay within USPS systems and official support channels.
Official sources
Verify time-sensitive information with the current USPS source.
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