Account security: Enter Employee ID, password, MFA codes, banking changes and other sensitive account information only inside the official LiteBlue USPS.gov portal.
Self-Service MFA Reset process
On the official LiteBlue login screen, select Self-Service MFA Reset and submit the request. USPS says the employee’s manager receives an approval email.
Manager approval window
The Postal Bulletin says the manager approval must occur within 10 minutes. After approval, the employee receives a confirmation email with a link to set up MFA methods.
If the self-service reset fails
USPS directs employees with problems to the IT Service Desk at 800-877-7435, option 2 for technical assistance, and to say “LiteBlue” when prompted.
Security check
Start the reset from liteblue.usps.gov yourself. Do not use a reset link sent by an unexpected caller, text or email asking for credentials.
Frequently asked questions
Can I reset LiteBlue MFA without calling support?
USPS now provides a Self-Service MFA Reset option on the LiteBlue login screen.
Does a manager need to approve it?
Yes. USPS says the manager receives an approval request and the approval window is time-limited.
What if I cannot get approval?
Use the USPS IT Service Desk process described by USPS.
Official sources
Verify time-sensitive information with the current USPS source.
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